For standard orders, send us a contact form at this link: https://teamcovenant.com/contact
Be sure to list the matching email from your order along with the order number.
When an order is cancelled, the total for the order is refunded, sans the processing cost that cannot be recovered from our credit card processor.
Some types of orders cannot be cancelled, such as those created from a subscription or from products labelled as "secure pre-order". You can learn more about what is and is not eligible in the descriptions and tabs of those products.