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  • Ordering Ordering
  • Subscriptions Subscriptions
  • Shipping Shipping
  • Local / Events Local / Events
  • Security and Privacy Security and Privacy
  • Customer Service Customer Service

Ordering

Service Specifics

  • When will I be charged for my order?
  • How do pre-orders work?
  • Can I edit or cancel an order after it is placed?
  • What do the various order statuses mean?
  • When can I pick up my order locally?
  • Can I combine a standard order with a pending subscription order to save on shipping costs?
See all 7 articles

Troubleshooting

  • How do I cancel an order?
  • What if there is a mistake with my order?

Miscellaneous

  • How does your Waitlist work?

Subscriptions

Getting Started

  • What are Covenant Subscriptions?
  • What will my first shipment be if I sign up right now?
  • What will I pay when my subscription is processed?
  • Do you offer international subscriptions?

Service Specifics

  • When will I be charged?
  • When will my subscription order be shipped?
  • Can I change my shipping address and payment information?
  • What is the cost of shipping for a subscription?
  • Will I receive a notice before my subscription is charged?
  • How do I change the quantity of my subscription?
See all 10 articles

Troubleshooting

  • I have my tracking code for my subscription but it hasn't updated yet.
  • What if my payment fails?

Shipping

Service Specifics

  • What does it mean when a shipping option is "fully insured"?
  • How long does it take to ship my order after it is placed?
  • Does my order have tracking?
  • Which shipping methods do you use?
  • When will my package arrive?
  • Do you ship internationally?
See all 7 articles

Troubleshooting

  • What if my tracking number is not working?
  • How can I check the status of my order?
  • How do you make customs declarations for international orders?
  • What if my goods arrive damaged?
  • What if my package goes missing?
  • What if my order gets stolen or is misdelivered?

Local / Events

FAQ

  • What if I registered for an event that I can't attend?
  • Do you have a physical store?

Security and Privacy

FAQ

  • Do you use cookies or other forms of website tracking?
  • Is my payment information safe?
  • Do you store credit card information?
  • What if your site is hacked?
  • Do you share my information with other businesses?

Customer Service

FAQ

  • What is your customer support availability?
  • How quickly do you respond?

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